Home Sale Network Editoral

Published : 10th January 2011


Home Sale Network, a national network of independent estate agents across England, Scotland and Wales has exceeded the national average for customer satisfaction, according to responses received following a recent survey conducted by The Property Academy amongst UK based estate agents.

The annual Home Moving Trends Survey, now in its fourth year, invited many UK based estate agents to take part with the aim of identifying the reasons behind home movers’ actions. The data is then used to improve estate agents’ customer service. The survey results state that 84% of sellers who have actively engaged an estate agent in the last 12 months would be happy to recommend them to a friend. After inviting their customers to complete the survey, Home Sale Network were delighted to find that their member agents collectively received an even higher score of 87% of customers who would be happy to recommend them.

The survey also revealed that agents of the Network also ranked higher than the survey’s national average when rated by their customers for their knowledge, communication and personal service; qualities that each member requires to be invited onto the Network.

Commenting on the results, Tom Reynolds from Thomas James, the member of Home Sale Network in Nottinghamshire said, 'When you engage an estate agent you are normally asking them to handle the sale of your most valuable possession and to help you through a period that can be one of the most stressful in your life. At Thomas James we work very hard to provide a high level of customer service and we are glad to see the feedback backs this up.’

The survey also indicated that when deciding which agent to instruct with the sale of their home, finding an agent that home movers instinctively trusted was a top priority.

Managing Director of Home Sale Network, Richard Tucker says of the results, ‘With 2011 looking to be another challenging year for home movers, choosing an estate agent you can trust is more important than ever. We are delighted that this survey has reinforced the value of using a Home Sale Network member. Each of our agents has been handpicked as their area’s Local Expert and for their good communication and outstanding customer service skills.’