Good Morning Rebekah, Just a quick one, thank you ever so much for all your help with the house. We are getting there and have redecorated the downstairs. You will have to come and have a nosey! Thank you again for all your help!
Charlotte and Tom
November 1st 2017
Having had the day off (very rare), it has given me a chance to put together a quick email to thank you and your team for their efforts so far, and offer you some feedback on the positives we have seen to date, when dealing with TJ. As I mentioned to Sarah at the start of this process, I actually had no intention of using an estate agent, mainly through budgetary reasons and there being significantly cheaper options out there. It is now clear to me that I was quite naive in my view of what you guys ‘actually do’. I would like to point out that I have been very impressed so far by Sarah’s personal and yet candid approach to the sale. We have also been very impressed by the pro-active and flexible approach shown by Angela. Whilst Angela is only part time, she has taken time to keep in touch with us both, and viewers, in her personal time off. She has also been pro-active in the marketing of the house, negotiating the ability to have a sales board up with David Wilson, as well as literature in the sales office at the DW show home. So far I have been very impressed by Thomas James and would happily recommend you to friends and family, when asked. Clearly there is a long way to go before completion, but I now sit in complete confidence that TJ are doing all they can to manage this process for us... something I now understand I probably wouldn’t have got with cheaper “internet only” options.
October 30th 2017
Thanks for all your help......................You have been great and I would recommend you to anyone.
October 30th 2017
Thank you so much for guiding me through the purchase of my lovely cottage in Lambley. You were so professional and helpful keeping me informed of the progress every step of the way. Efficient and friendly response to any queries I had and genuinely pleased for me on the completion of sale. In fact the whole team at Thomas James I would definitely recommend. One happy purchaser!
October 17th 2017
We recently purchased a property with yourselves. We just wanted to write to let you know how helpful and attentive your staff were. In particular we would like to thank Carolyn Hay and Ben Verhoeven for going the extra mile for us. The communication was fantastic !! One particular time we were on holiday abroad and had a few issues with some urgent surveys that needed to be organised. We emailed Ben and within a couple of days he had organised surveyors and access to the property !! Carolyn was particularly helpful with keeping us up to date with the progress of our purchase, always replied to our emails promptly and always seemed to be one step ahead of the game when dealing with issues. We would have no hesitation whatsoever in recommending Carolyn, Ben and in fact the entire team at: Thomas James Estate Agents. Thank you so much for everything !! We look forward to dealing with you again !!
Mr & Mrs C
September 25th 2017
We will be coming to you for a valuation on our property in Silverdale in the near future.Rest assured your service to us as a buyer has provided me with the confidence to use you as our agents in the future.
September 12th 2017
May I take this opportunity to thank you and the team for all your help over the months, you have been exceedingly efficient, kind and helpful, and should I need any assistance in the future, I will of course let you know.I did point my friend in your direction, and I believe she is now purchasing one of your properties.......
August 15th 2017
Thank you for your help. I’d just like to add that we have dealt with several Estate Agencies while we have been looking over the past few months and yours is by far the most professional, attentive and responsive. All my dealings with the office have been handled well, politely and timely. Well done to you and your team.
August 10th 2017
I bought a property that was being marketed by Thomas James, Ruddington. Throughout the long process, that ran over a number of months, Thomas James managed the selling process really well. They kept me up to date with progress on their side in very timely manner, Very happy with their selling service and their work to deliver a successful outcome.
Mr B, Loughborough Road
July 31st 2017
I just wanted to send a quick email regarding your employee Rebekah Selwood at the Clifton branch.Myself and my partner wanted to express how lucky we have been to have Bex help us along the way to purchasing our very first home. She truly has been amazing from start to finish and has made our whole experience purchasing a house for the first time so much easier and most certainly less stressful.She is a true credit to your company and deserves recognition for how hard she has worked to get us all the answers we needed, especially when we were experiencing issues with our solicitors. Communication over the phone/email has been second to none and nothing was ever too much.If there is a review site where I can leave positive feedback for Thomas James I would be more than happy to leave my thoughts on how good the customer service/our experience has been. We will most definitely be using your company again if we ever decide to move in the future. Thank you for everything.