Hi Denise, I wanted to send an email to highlight the exceptional service I received from Iqraa. There was a very disappointing start to the sale of my house with the first sale falling through and then the second sale moving very slowly. Once my sale was picked up by Iqraa things began to move in a very different direction. She was very patient and responsive and empathised completely with my urgency of reaching a completion on the house. She was professional, responsive and worked very hard to get the best outcome for me. I know I am not the easiest person to work with at times and I did become particularly impatient with the situation but Iqraa handled me brilliantly. She is obviously a great asset to you team. Thank you once again, Kind regards, (Anon)
December 4th 2018
I recently purchased a new build property.......via Thomas James. I contacted the office and Jess met me at the site. We viewed the show home and if she didn't know the answer (and trust me, I asked a lot!), she found the answers and replied in a timely manner. Could Jess have known more about the site? Yes, but the fact she went away and fed back all the answers, it didn't bother me in the slightest. In fact, it demonstrated how willing she was to close the deal. I viewed the property 3 times and every time, Jess was on time. As a first time buyer, I didn't have a clue where to begin. Jess organised everything. I received many texts and emails with updates and when Jess was on annual leave, I was emailed an alternative contact. They certainly appear to work as a team. I had viewed various properties prior to buying this one and I have to say not one agent followed up the way Jess did. One was an hour late (she forgot to meet me but found it necessary to spend the entire time telling me she was a top sales agent and didn't tell me a thing about the house,) I explained to Jess that I didn't have a mortgage in principle but loved the house. She said no problem and introduced me to a broker. I have to say, Thomas James couldn't have found a better fit. The broker was amazing, Jess was amazing and despite some delays (not Thomas James's fault) I moved into the property a few months later. Comparing the other agents to Thomas James, it would be a no brainer to work with them again. Many thanks, one happy home owner!
Happy Home Owner
October 25th 2018
I viewed a property that TJEA have for sale in West Bridgford. From the initial phone enquiry to the viewing itself, they have been outstanding. Polite, efficient, punctual & knowledgable about the property.I have dealt with many local agents over the years & have to say that, as a buyer, I was incredibly impressed with their service & would thoroughly recommend them.Well done guys.
September 20th 2018
This is the second time that we have both sold and bought through Thomas James Ruddington. Both times, Jenny has come out to value our property and she is the reason we went back to TJEA again - she's highly professional, approachable, communicative and so friendly. She actively looked for properties for us ........ She then passed our sale and purchase on to Lauren and Wanda and they were also very professional and easy to deal with. ..........We also spoke to a Ryan a lot, who was also fantastic at his job. We really liked that it didn't matter who answered the phone and if the person you needed wasn't there then someone else would always know your case and could help you. We would highly recommend Thomas James Ruddington.
Jennie & Gareth
September 20th 2018
Dear Annaliese, I cannot say thank you enough for all of the support, patience and advice you've given over this last year. You went so far above and beyond and it really helped in a very tricky time. I will be recommending you far and wide! I am really, really happy in my new home. All the very best.
September 18th 2018
Thank you to you and your wonderful team for all of your hard work, which is very much appreciated. Kind Regards.